Policy

Refund policy

This page explains how wallet purchases and exceptional refund requests are handled.

Last updated: August 30, 2026

Information transparency

Transparency note: this page does not publish a legal entity name, registration number, ICP filing number, or customer-service address. Those details are omitted until verified. The Star1Age brand name must not be treated as a substitute for legal-entity information.

The following principles apply to all accounts, API requests, generated results, and console activity.

What is recorded

Keep the order ID, request ID, payment channel, and relevant timestamps for any payment or usage question. These identifiers are required to reconcile payment events and the wallet ledger.
A successful API request may incur charges under the active pricing rule even if its result is later removed from visible history.

Failed or missing credit

Uncredited, failed, duplicated, or otherwise disputed orders are reviewed against payment events, order state, and wallet entries.
A provider failure, timeout, or client disconnect does not by itself establish a refund; the recorded request and billing outcome are reviewed together.

Requesting a review

Use a verified account or order service channel when one is available and include only the relevant identifiers and a concise description of the issue.
Never send passwords, API keys, payment secrets, or full card details to an unverified address.

Limits of this page

This page does not infer or promise a legal entity, payment provider, statutory cooling-off right, tax treatment, or customer-service address without verified operational information.
Any approved adjustment is recorded against the applicable order or wallet entry; future requests remain subject to the current pricing and service rules.

If your account or order view provides a verified service channel, include the relevant request or order ID when using it. Otherwise, keep the identifier for future follow-up and do not send credentials to an unverified address.

Policies may evolve as the product grows. The latest version published on this page applies to future use of the service.